Internship
I was one of only two interns, and the first group of interns the company had ever taken on, and one of seven people trusted to help set up a functional smart home in a 10,000+ square-foot house, complete with automated lighting, temperature, sound, and security controls. To support the field team, I tested more than 150 wires for reliability, and after spending over two hours learning how to make an ethernet cable, I went on to install, repair, and troubleshoot over 35 cables, dedicating more than six hours to mastering the process. I also selected more than 45 new Lutron blackout shade colors and helped install four of them, while frequently volunteering in the field to assist with labor-intensive tasks.
In addition to technical contributions, I took on leadership and organizational responsibilities. I managed the founder’s schedule and coordinated four team meetings, ensuring full attendance and reducing scheduling conflicts by 40%, which improved project efficiency. I organized more than 15 project documents and technical notes into a structured workspace, cutting retrieval and search times by about 30%. I also became the first person at the company to take meeting minutes, recording all four meetings and distributing follow-ups that boosted accountability and helped raise task completion rates by 40%. Beyond these tasks, I researched emerging smart home technologies for an additional three hours each week, presenting two to three actionable innovations to the team.
Operational support was another significant part of my role. Each week, I updated records for 15 incoming and outgoing components to keep operations running smoothly. I streamlined warehouse workflow by spending more than 12 hours reorganizing the storage system, which increased efficiency by 30% and reduced retrieval time by 20 minutes per order. As the sole intern trusted with a full inventory, I assisted the warehouse manager by accurately logging more than 250 units, achieving 100% accuracy. I also prepared and packaged seven smart home devices per week, maintaining a 100% on-time delivery rate and preventing transport damage. During high-volume periods, I provided additional hands-on support to help the team meet tight project deadlines, further strengthening overall efficiency.
Internship
I know that fixing computers involves several steps, from diagnosing issues to performing repairs. The process usually starts with identifying the problem—whether it's hardware or software. I landed a 3-month internship at a local computer repair shop where I could get understand how each step could bring a computer back to life.
For software issues, this could mean reinstalling or updating the operating system, running diagnostics to check for errors, or wiping and reinstalling programs like Office. For hardware issues, I know how to troubleshoot individual components like the touchpad, battery, or memory. For example, when the touchpad was malfunctioning, I learned how to remove the cover, access the internal parts, and replace a damaged connector. It's essential to have the right tools, such as small magnetic screwdrivers, to handle delicate parts like speakers and batteries. I also understand the importance of running diagnostics after any change to ensure everything is functioning properly.
Through my internship, I've learned how to handle these tasks efficiently, and I now feel comfortable with fixing both the hardware and software components of computers to working condition.
I founded the Laptop Project with the goal of transforming e-waste into usable devices that could support underserved students in India. After collecting more than 45 broken laptops, I successfully repaired and refurbished 30 of them. These refurbished laptops were then donated to students and their school, expanding classroom technology access from zero shared devices to 30 individual units.
By the numbers
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REPAIRED
35+ computers/phones
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RESOLVED
30+ technical issues
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OFFERED
10+ tips to clients to optimize their devices after completing repairs
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